{"id":6148,"date":"2024-11-07T16:40:08","date_gmt":"2024-11-07T22:40:08","guid":{"rendered":"https:\/\/www.darkreading.com\/application-security\/business-leaders-shift-to-tangible-ai-results-finds-new-teamviewer-study"},"modified":"2024-11-07T16:40:08","modified_gmt":"2024-11-07T22:40:08","slug":"business-leaders-shift-to-tangible-ai-results-finds-new-teamviewer-study","status":"publish","type":"post","link":"https:\/\/ddi.mohflo.net\/index.php\/2024\/11\/07\/business-leaders-shift-to-tangible-ai-results-finds-new-teamviewer-study\/","title":{"rendered":"Business Leaders Shift to Tangible AI Results, Finds New TeamViewer Study"},"content":{"rendered":"
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PRESS RELEASE<\/span><\/span><\/p>\n

Clearwater, Fla.<\/span><\/span> \u2013<\/span> October 29, 2024<\/span><\/span> \u2013 According to a new AI Opportunity Report from remote connectivity and workplace digitalization solution company <\/span>TeamViewer<\/a><\/span>, 80% of U.S. business leaders say their organization\u2019s AI adoption is mature, and 65% are sick of the hype and demand practical implementations of AI for their businesses. Leading from the C-suite, 81% of U.S. key decision makers currently use AI at least weekly, up from 60% last year, a notable 35% increase year-over-year. <\/span><\/p>\n

Most U.S. business leaders (72%) also agree that AI is vital to improving their organization\u2019s financial outcomes. Along these lines, two-thirds (66%) agree that AI will positively affect revenue over the next year, with respondents saying that the technology makes an average of 249% revenue growth possible. Nearly a quarter of U.S. respondents (23%) believe that not implementing AI technology risks falling behind competitors and 24% foresee increased costs due to a lack of automation.<\/span><\/p>\n

Successfully integrating AI into remote connectivity support is a prime example of how efficiencies can lead to better financial outcomes. Enter TeamViewer\u2019s new AI-powered Session Insights.<\/span><\/p>\n

AI-Powered Session Insights <\/span><\/span><\/p>\n

Aimed at helping IT teams boost efficiency and streamline operations, Session Insights is now being added to TeamViewer\u2019s Tensor remote connectivity solution to automate session documentation and provide analytics, enabling faster handovers and smarter decision-making. By optimizing resources and capturing valuable knowledge, the new capabilities empower IT support teams to resolve issues faster, improve customer satisfaction, and scale expertise, even with limited staff.  <\/span><\/p>\n

The new features will help internal IT teams better manage employee help desk requests and will also aid customer support teams providing remote assistance to keep their products onsite and customers up and running and aligned with uptime agreements. <\/span><\/p>\n

\u201cAI adoption is growing rapidly as businesses increasingly recognize its tangible benefits in driving productivity and streamlining operations. Our research reveals that 81% of decision-makers now engage with AI at least weekly, a substantial rise from last year\u2019s 60%. With the launch of TeamViewer\u2019s new AI-powered Session Insights, we’re enabling organizations to make smarter decisions and optimize processes while adhering to the highest security and data privacy standards. We uphold stringent encryption practices to safeguard customer data, ensuring secure processing, while also providing admins the control to enforce company-wide policies and keeping users informed every step of the way,\u201d said Mei Dent, Chief Product and Technology Officer, TeamViewer. <\/span><\/p>\n

Trust, Security, Career Advancement & Equality<\/span><\/span><\/p>\n

The report also delves into a variety of other topics gauging business leaders\u2019 current perceptions of AI, including: <\/span><\/p>\n

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