Attack on SonicWall\u2019s cloud portal exposes customers\u2019 firewall configurations | CyberScoop<\/title> <meta name=\"description\" content=\"SonicWall said it confirmed an attack on its MySonicWall.com platform that exposed customers\u2019 firewall configuration files.\"> <link rel=\"canonical\" href=\"https:\/\/cyberscoop.com\/sonicwall-cyberattack-customer-firewall-configurations\/\"> <meta property=\"og:locale\" content=\"en_US\"> <meta property=\"og:type\" content=\"article\"> <meta property=\"og:title\" content=\"Attack on SonicWall\u2019s cloud portal exposes customers\u2019 firewall configurations\"> <meta property=\"og:description\" content=\"SonicWall said it confirmed an attack on its MySonicWall.com platform that exposed customers\u2019 firewall configuration files.\"> <meta property=\"og:url\" content=\"https:\/\/cyberscoop.com\/sonicwall-cyberattack-customer-firewall-configurations\/\"> <meta property=\"og:site_name\" content=\"CyberScoop\"> <meta 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class=\"screen-reader-text\">Advertisement<\/span> <\/div>\n<\/div>\n<section id=\"stickybar\" class=\"stickybar stickybar--newsletter js-stickybar\" readability=\"0.82\"> <button class=\"stickybar__close js-stickybar-close\" aria-controls=\"stickybar\"> <svg class=\"icon icon--close\" width=\"21\" height=\"22\" viewBox=\"0 0 21 22\" fill=\"none\"><path d=\"m.822.518-.805.805L9.695 11 .017 20.678l.805.805 9.678-9.678 9.677 9.678.806-.805L11.305 11l9.678-9.677-.806-.805-9.677 9.677L.822.518Z\" fill=\"currentColor\" \/><\/svg> <span class=\"visually-hidden\">Close<\/span> <\/button> <\/section>\n<article class=\"single-article content\">\n<div class=\"single-article__container js-single-article-content\">\n<header class=\"single-article__header \" readability=\"25.429292929293\">\n<div class=\"single-article__header-content\" readability=\"34.325581395349\">\n<ul class=\"single-article__eyebrow\">\n<li class=\"single-article__category\"> <a class=\"single-article__category-link\" href=\"https:\/\/cyberscoop.com\/sonicwall-cyberattack-customer-firewall-configurations\/\"> <span>Cybercrime<\/span> <\/a> <\/li>\n<\/ul>\n<p> The company confirmed to CyberScoop that an unidentified cybercriminal accessed SonicWall\u2019s customer portal through a series of brute-force attacks. <\/p>\n<p>  <br \/>\n<audio id=\"audio-player\" src=\"https:\/\/wp-tts-cdn.api.scpnewsgrp.com\/cyberscoop\/86019\/english.openai.mp3\"><\/audio> <\/p>\n<div readability=\"11\">\n<div>\n<p>Listen to this article<\/p>\n<p>  <\/p>\n<p>0:00<\/p>\n<\/p><\/div>\n<p>  <\/p>\n<p> <span id=\"tts-tooltip\">Learn more.<\/span> <span> This feature uses an automated voice, which may result in occasional errors in pronunciation, tone, or sentiment. <\/span> <\/p>\n<\/div>\n<p>  <\/div>\n<div class=\"single-article__cover-wrap\">\n<figure class=\"single-article__cover\"> <img data-recalc-dims=\"1\" fetchpriority=\"high\" width=\"640\" height=\"427\" src=\"https:\/\/i0.wp.com\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations.jpg?resize=640%2C427&ssl=1\" class=\"single-article__cover-image wp-post-image\" alt=\"SonicWall headquarters\" decoding=\"async\" fetchpriority=\"high\" srcset=\"https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg 4978w, https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg?resize=300,200 300w, https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg?resize=768,512 768w, https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg?resize=1024,683 1024w, https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg?resize=1536,1024 1536w, https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg?resize=2048,1365 2048w, https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg?resize=600,400 600w, https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg?resize=252,168 252w, https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg?resize=505,337 505w, https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg?resize=1012,675 1012w, https:\/\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-2.jpg?resize=1264,843 1264w\" sizes=\"(max-width: 1012px) 100vw, 1012px\"><figcaption> SonicWall’s headquarters in Milpitas, California. (Getty Images) <\/figcaption><\/figure>\n<\/p><\/div>\n<\/header>\n<div class=\"single-article__content\">\n<div class=\"single-article__content-inner has-drop-cap\"> <html readability=\"43.127361563518\"><body readability=\"89.086633663366\"><\/p>\n<p>SonicWall said it confirmed an <a href=\"https:\/\/www.sonicwall.com\/support\/knowledge-base\/mysonicwall-cloud-backup-file-incident\/250915160910330\">attack on its MySonicWall.com platform<\/a> that exposed customers\u2019 firewall configuration files \u2014 the latest in a steady stream of security weaknesses impacting the besieged vendor and its customers.<\/p>\n<p>The company\u2019s security teams began investigating suspicious activity and validated the attack \u201cin the past few days,\u201d Bret Fitzgerald, senior director of global communications at SonicWall, told CyberScoop. \u201cOur investigation determined that less than 5% of our firewall install base had backup firewall preference files stored in the cloud for these devices accessed by threat actors.\u201d<\/p>\n<p>While SonicWall customers have been <a href=\"https:\/\/cyberscoop.com\/sonicwall-exploited-vulnerabilities-surge\/\">repeatedly bombarded<\/a> by actively exploited vulnerabilities in SonicWall devices, this attack marks a new pressure point \u2014 an attack on a customer-facing system the company controls.<\/p>\n<p>This distinction is significant because it indicates systemic security shortcomings exist throughout SonicWall\u2019s product lines, internal infrastructure and practices. <\/p>\n<div class=\"ad ad--inline_1 \">\n<div class=\"ad__inner\"> <span class=\"screen-reader-text\">Advertisement<\/span> <\/div>\n<\/div>\n<p>\u201cIncidents like this underscore the importance of security vendors \u2014 not just SonicWall \u2014 to hold themselves to the same or higher standards that they expect of their customers,\u201d Mauricio Sanchez, senior director of enterprise security and networking research at Dell\u2019Oro Group, told CyberScoop. <\/p>\n<p>\u201cWhen the compromise occurs in a vendor-operated system rather than a customer-deployed product, the consequences can be particularly damaging because trust in the vendor\u2019s broader ecosystem is at stake,\u201d he added. <\/p>\n<p>SonicWall acknowledged the potential downstream risk for customers is severe. \u201cWhile the files contained encrypted passwords, they also included information that could make it easier for attackers to potentially exploit firewalls,\u201d Fitzgerald said. <\/p>\n<p>\u201cThis was not a ransomware or similar event for SonicWall, rather this was a series of account-by-account brute force attacks aimed at gaining access to the preference files stored in backup for potential further use by threat actors,\u201d he added. <\/p>\n<p>SonicWall did not identify or name those responsible for the attack, adding that it hasn\u2019t seen evidence of any online leaks of the stolen files. The company said it disabled access to the backup feature, took steps across infrastructure and processes to bolster the security of its systems and initiated an investigation with assistance from an incident response and consulting firm. <\/p>\n<div class=\"ad ad--inline_1 \">\n<div class=\"ad__inner\"> <span class=\"screen-reader-text\">Advertisement<\/span> <\/div>\n<\/div>\n<p>Sanchez described the breach as a serious issue. \u201cThese files often contain detailed network architecture, rules, and policies that could provide attackers with a roadmap to exploit weaknesses more efficiently,\u201d he said. \u201cWhile resetting credentials is a necessary first step, it does not address the potential long-term risks tied to the information already in adversaries\u2019 hands.\u201d<\/p>\n<p>SonicWall said it has notified law enforcement, impacted customers and partners. Customers can check if impacted serial numbers are listed in their MySonicWall account, and those determined to be at risk are <a href=\"https:\/\/www.sonicwall.com\/support\/knowledge-base\/essential-credential-reset\/250909151701590\">advised to reset credentials<\/a>, contain, <a href=\"https:\/\/www.sonicwall.com\/support\/knowledge-base\/remediation-playbook\/250916130050523\">remediate<\/a> and monitor logs for unusual activity.<\/p>\n<p>Many vendors allow customers to store configuration data in cloud-managed portals, a practice that introduces inherent risks, Sanchez said. <\/p>\n<p>\u201cVendors must continuously weigh the convenience provided against the potential consequences of compromise, and customers should hold them accountable to strong transparency and remediation practices when incidents occur,\u201d he added.<\/p>\n<p>Organizations using SonicWall firewalls have confronted persistent attack sprees for years, as evidenced by the vendor\u2019s 14 appearances on <a href=\"https:\/\/www.cisa.gov\/known-exploited-vulnerabilities-catalog?search_api_fulltext=&field_date_added_wrapper=all&field_cve=&sort_by=field_date_added&items_per_page=All&url=&f%5B0%5D=vendor_project%3A839\">CISA\u2019s known exploited vulnerabilities catalog<\/a> since late 2021. Nine of those defects are known to be used in ransomware campaigns, according to CISA, including a recent wave of about <a href=\"https:\/\/cyberscoop.com\/sonicwall-akira-ransomware-attacks-surge\/\">40 Akira ransomware attacks<\/a>. <\/p>\n<div class=\"ad ad--inline_1 \">\n<div class=\"ad__inner\"> <span class=\"screen-reader-text\">Advertisement<\/span> <\/div>\n<\/div>\n<p>Fitzgerald said SonicWall is committed to full transparency and the company will share updates as its investigation continues.<\/p>\n<p><\/body> <\/p>\n<footer class=\"single-article__footer\" readability=\"3.1914893617021\">\n<div class=\"author-card\" readability=\"14\">\n<div class=\"author-card__avatar\">\n<figure class=\"author-card__image-wrap\"> <img data-recalc-dims=\"1\" decoding=\"async\" class=\"author-card__image\" src=\"https:\/\/i0.wp.com\/ddi.mohflo.net\/wp-content\/uploads\/2025\/09\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations-1.jpg?w=640&ssl=1\" alt=\"Matt Kapko\"> <\/figure>\n<\/p><\/div>\n<p><h4 class=\"author-card__name\">Written by Matt Kapko<\/h4>\n<p> Matt Kapko is a reporter at CyberScoop. His beat includes cybercrime, ransomware, software defects and vulnerability (mis)management. The lifelong Californian started his journalism career in 2001 with previous stops at Cybersecurity Dive, CIO, SDxCentral and RCR Wireless News. 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{"id":7996,"date":"2025-09-17T15:22:15","date_gmt":"2025-09-17T20:22:15","guid":{"rendered":"https:\/\/cyberscoop.com\/?p=86019"},"modified":"2025-09-17T15:22:15","modified_gmt":"2025-09-17T20:22:15","slug":"attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations","status":"publish","type":"post","link":"https:\/\/ddi.mohflo.net\/index.php\/2025\/09\/17\/attack-on-sonicwalls-cloud-portal-exposes-customers-firewall-configurations\/","title":{"rendered":"Attack on SonicWall\u2019s cloud portal exposes customers\u2019 firewall configurations"},"content":{"rendered":"